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Frequently Asked Questions

How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.

We manage a variety of properties including long-term rentals, short-term stays, and units we lease or own throughout Pittsburgh.

 

We accept Credit card payment

It’s easy! Browse our available listings, submit an inquiry, and once confirmed, you’ll receive check-in details. You can also contact us directly to assist with your booking.

 

The booking process is typically quick and straightforward. For short-term rentals, confirmation can often be completed within a few hours once availability is verified. For long-term rentals, the process usually takes 1–3 business days depending on application review, background checks, and lease signing. We aim to keep things fast, efficient, and hassle-free.

 
 

To cancel a booking, simply contact us directly by phone or email as soon as possible. Cancellation terms may vary depending on whether it’s a short-term or long-term rental, so be sure to review your booking or lease agreement for specific policies regarding notice periods, refunds, or potential fees. We’re here to help make the process smooth and transparent.

Some of our short-term rentals allow instant booking, depending on availability and property type. For long-term rentals, a quick application and approval process is required before confirming your stay. Check the listing details or contact us directly to find out if instant booking is available for your selected property.

It depends on the property. For short-term stays, utilities are typically included. For long-term rentals, utility responsibility is outlined in the lease agreement.

You can reach us through our website’s contact form, by email, or by phone. Visit the Contact Us page for full details and business hours. Whether you have questions about a property, need help with a booking, or want to inquire about management services, we’re always happy to assist.

At this time, we do not offer transportation services such as pick-up and drop-off. However, our properties are conveniently located near public transit, ride-share access points, and major roads, making it easy to get around. If you need help arranging transportation or recommendations, we’re happy to assist!

Great service. Exceptional rentals. Professional support.